“Flying United”
An award should go to the United Airlines gate agent in Denver for being
smart and funny, and making her point, when confronted with a passenger who probably
deserved to fly as cargo.
During the final days at Denver's old Stapleton airport, a crowded United
flight was canceled. A single agent was
rebooking a long line of inconvenienced travelers. Suddenly
an angry passenger pushed his way to the desk. He
slapped his ticket down on the counter and said, "I HAVE to be on this flight and it
has to be FIRST CLASS." The agent
replied, "I'm sorry, sir. I'll be happy
to try to help you, but I've got to help these folks first, and I'm sure we'll be able to
work something out."
The passenger was unimpressed. He
asked loudly, so that the passengers behind him could hear, "Do you have any idea who
I am?" Without hesitating, the gate agent
smiled and grabbed her public address microphone. "May
I have your attention please?" she began, her voice bellowing throughout the
terminal. "We have a passenger here at
the gate WHO DOES NOT KNOW WHO HE IS. If
anyone can help him find his identity, please come to the gate."
With the folks behind him in line laughing hysterically, the man glared at
the United agent, gritted his teeth and swore "(Expletive) you." Without flinching, she smiled and said, "I'm
sorry, sir, but you'll have to stand in line for that, too."
The man retreated as the people in the terminal applauded loudly. Although the flight was canceled and people were
late, they were no longer angry at United.
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